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Charlene French-Bunch* Fiscal & Business Specialist Facilities Planning & Construction
John Poole* Groundskeeper Physical Plant

*Moved from a temporary to a regular position.



World Autism Awareness Day April 2
USF Week April 6 - 11
National Public Safety Telecommunicators Week April 13 - 19
National Student Employment Week April 14 - 18
Jazz & Lunch at The Park on Collins April 17
Faculty & Staff Campaign Challenge Event April 18, 10 - 11 a.m., MSC Amphitheater
Administrative Professionals Day Luncheon April 23, 11:30 - 1:00 p.m., MSC Ballroom
Take our Daughters & Sons to Work Day April 24



Department Name Years
Human Resources Carol Shahin 3
Physical Plant Andrew Nogueira 28
  Connie Maiyo 17
  Steven Beggs 17
  Jesus Holland 15
  Mercedes Castaneda 15
  John Wilson 14
  Russ Schmitt 14
  Eya Hernandez 13
  Harold Anderson 12
  Everett Doten 12
  Steven Bury 12
  Yiu Cua 9
  Bradley Orr 8
  Pathum Narkmongkol 7
  Leela Gardiner 6
  Almeta Jackson 6
  Hector Pagan 6
  Marques Daniel 4
  Steven Marshall 3
  Derek Brown 3
  Frederick Jordan 3
  Ruben Gutierrez 3
  Ronald Weaver 2
  Jeffery Seymour 2
  Armando Tapia 2
  John Shuey 2
  Cierra Chaney 1
  Otis Evans 1
  Dwight Cuadrao 1
  Supat Yarngnork 1
  Claribel Gomez 1
  Bernice Pugh 1
Parking & Transportation Services Maria Du 18
  Robert Jordan 11
  Orlando Rivera 8
  James Orf 7
  Mary-Beth Heisner 7
University Police Christine Bennett 15
  Martin King 13
  Colleen Gagnon 11
  James Boyd 10
  Robert Westfall 8
  Milinda Blackwell 8
  Steven Beltran 1
  Patrick Woodward 1


Professionalism, smiles, timeliness, and strong, helpful interactions with those requiring our assistance are customer service qualities we should all be striving for each day. The individuals listed below have been recognized by satisfied customers for the quality of service received and we are proud of the positive way in which they have represented their respective departments.


Ronnie Jefferson, Custodial Worker, Physical Plant, and his crew, Joanem Mericile, Charlene Womack, Dulce Valdes, Walter Scott, Willie Clark, and Jason Schuler, were recognized for their outstanding customer service by Teresa Higdon, Library Operations Supervisor, USF Tampa Library. She wrote: "I work at the USF Tampa Library and I wanted you to know what a fabulous job your evening custodial staff is doing. Tonight, one our patrons spilled their Starbucks coffee all over our circulation desk. The coffee went into our carpet and all over our computers. Ronnie Jefferson (a.k.a. Mr. Ronnie) and his crew were immediately cleaning up the spill. Through this quick response, we were able to save our computer from being damage due to the spill. I appreciate everything your staff does for us."


Sgt. Frank Wassenberg, Police Officer, University Police, was recently recognized for his outstanding customer service by Joseph McAuliffe, Coordinator, Osher Lifelong Learning Institute at USF. He wrote: "I am writing to inform you of the extraordinary service provided me by Sgt. Frank Wassenberg. Last year, my bike was stolen on campus near the NEC Building where I work. I reported the theft to Campus Police and Sgt. Wassenberg came to my office and took the information about my bike. Because of his processing the theft, Tampa Police, found my bike at a local pawn shop four days later. Sgt. Wassenberg then took the extra steps of helping me fill out the appropriate forms so that I could recover my bike at no charge to the pawn shop. Throughout the process, Sgt. Wassenberg was courteous, compassionate, informative and very professional. Our campus is well served by his presence and I, for one, am very grateful."



Linda Goolsby and Minnie Munroe, Custodial Workers, Physical Plant, have been recognized for their outstanding customer service by Jennifer Olson, RCO Administration, USF Health. She wrote: "I just wanted to let you know that both Linda and Minnie have done a great job for us here on the 3rd floor, and we really appreciate all their hard work! Last week, as you may recall, we had an urgent situation in our women's restroom and Linda came very promptly to clean up that mess. Minnie has been wonderful to us, always makes sure we have enough supplies for our high traffic areas. They are two special ladies!"



Linda Goolsby, Custodial Worker, Physical Plant, was also recognized by Barbara Randazzo, Sr. Administrative Assistant, USF Physicians Group. She stated: "I wanted to
let you know what a good job Linda is doing on the third floor of the FOB. She keeps the bathroom nice and clean. She also maintains the break room and our offices very well. Linda is a very pleasant person and speaks when she passes you; although she never interrupts your work. I do hope that she can stay in this building. It is nice to have someone like her working here."


Willie Jones, Custodial Worker, Physical Plant, has been recognized by Josh Broer, Facility Manager, College of Arts & Sciences, for his quick response and great customer service in cleaning up a large mess in a computer lab prior to students coming back after Spring Break. Josh wrote: "Your crew did an outstanding job of removing all of the trash and then vacuuming and sweeping up the entire room. Thank you VERY much for that quick turnaround."



carrieThree groups of preschool age children from the USF/Patel Partnership Elementary School enthusiastically toured the USF Post Office on Friday, March 21st. Carrie Towner, Postal Services Supervisor, USF Post Office, Physical Plant, led the tours and engaged the students in lively conversation. There were lots of questions and photos being taken by the students of the various areas in the Post Office. The students brought letters to be postmarked and mailed. After the tour, the students had a picnic lunch at tables set up and decorated (like giant packages) by Post Office employees. Each child also received a priority mailer filled with goodies to take home. Carrie (that's Carrie on the left in the photo) and team did a fantastic job making this a memorable experience for the children!



Last year, the contributions made by the Administrative Services units to the Faculty & Staff Annual Campaign helped the campaign have a record-breaking year! Every dollar given directly benefits the university, and because you have the power to select where you want it to go, you will know your donation went to something that is meaningful to you. Remember, no matter how large or small your contribution to the campaign, every dollar given helps make USF a better place to live, learn and work.


If you are unsure where you would like to direct your donation, please consider one of the funds that directly benefits Administrative Services employees and departments. Quite a few of your coworkers have received these scholarships, which have helped them pay for books and other class expenses, thanks to the generosity of their colleagues who gave to the campaign. For a listing of these funds, visit this website.


Although the Faculty & Staff Annual Campaign runs all year (July 1 – June 30), we are nearing the end of the month-long leadership challenge. The "U Rock" Campaign Challenge competition concludes on March 31, 2014. The results will be announced at the "U Rock" Challenge event on April 18th, from 10 to 11 a.m., in the Marshall Student Center Amphitheater. All of our employees are invited to attend – it will definitely prove to be a rockin' event!


If you have not already given, please consider any size donation - again, every dollar counts - in support of the campaign challenge and help Administrative Services meet its challenge goal. To give online, visit this website. To download a paper form, click here.



GivingThe cards created by Administrative Services employees during one of the "Pink Friday" events were received and are being put to good use. In writing to thank us, Card Care Connection wrote: "We would like to express our heartfelt gratitude for your contribution to our mission by contributing cards to support our cause. The time and energy you have given to creating handmade greeting cards has allowed our organization to provide inspirational messages to those faced with cancer most in need of additional support. Your personal gift is providing a tremendous service to these recipients, bringing comfort and hope at a much needed time. We are honored that you have responded with such compassion and are grateful for your partnership. On behalf of the recipients we serve, thank you for providing such wonderful cards. Your support makes our mission possible."




JazzIf you were unable to attend Jazz & Lunch on Thursday, March 20th, at The Park on Collins, please mark your calendar and plan on attending the last event of the season - Thursday, April 17th, 11:30 a.m. to 1:30 p.m. The Park on Collins is located on the south side of the USF Library.


Enjoy a relaxing lunch, visit with colleagues and friends, and listen to some terrific jazz performed by student musicians from the School of Music in the College of The Arts. Bring your lunch or purchase lunch at the park. To view photos from the event on March 20th, follow this link.


We hope you will join us for great company, music, food and environment. All are welcome!



MaxAmanda Gray, Safety and Compliance Officer, Environmental Health & Safety, gave birth to a bouncing baby boy, Maximus, on Valentine's Day. He weighed 7 lbs. 2 oz. and was 19.5 inches tall.


Please join us in congratulating Amanda on the birth of her son!