If you become aware that an employee is having a personal or work-related problem it is often useful to ask: "Are you talking with anyone about this?"

If you feel that the employee would benefit from a referral for counseling, it is usually best to express your concern and recommendation directly to the employee. It is also generally better to suggest counseling and allow the employee to make his or her own decision. If you feel immediate assistance is necessary, offer to call the Employee Assistance Program with the employee present. If you do call on behalf of an employee, identify yourself and explain to the receptionist that you are providing assistance in making an appointment, then allow the employee to speak to the receptionist to arrange an appointment time.

Client confidentiality prohibits us from providing you with information about an employee whom you have referred to us, but it is almost always appropriate for you to check back with the employee, to ascertain whether he or she has followed through on your recommendation. This communicates your continued interest and concern.

If you are concerned about an employee or a situation, but are not sure how to proceed, call the Employee Assistance Program. A licensed clinician will return your call and help you determine an appropriate course of action. Your call will remain confidential.