(813) 974-2382
Our Classroom Support Helpline provides immediate assistance to instructors who may be experiencing difficulty operating the installed equipment in Technology Classrooms.
The CTS Helpline is staffed from 8am-10pm Monday-Thursday, 8am-6pm Fridays and 8am-5pm Saturdays.
FAQ
Q: What do I do if I run into problems operating equipment in the Technology Classrooms?
A: Contact the CTS Helpline at 974-2382, or by using the Help button on our Teaching Stations. Our staff will initially determine if they can walk you through the solution. If more than verbal instructions are needed, we’ll immediately deploy someone to your classroom.
Q: How can my department have audiovisual equipment installed in our conference room or classroom?
A: In order for a department to install equipment into their own dedicated space, they must initiate a Space Impact Request Form (available from USF Facilities & Planning). Once there’s an approved Space Impact Request Form, Facilities will assign a Project Manager, to ensure that all necessary work is done by licensed subcontractors (for example, electrical and data upgrades) and that all work meets code. The PM will generally ask CTS for a price quote to perform the equipment installation, or find an off-campus audiovisual vendor. All work and equipment is paid for by the requesting department.
Q: Who makes up the CTS Helpline Team?
A: Each Helpline staff member is an InfoComm Certified Technology Specialist (CTS® designations are internationally recognized certifications within the Audiovisual Industry).