Professional Development -Delivering USF's Standard of Service (SE101)
Delivering USF's Standard of Service (SE101)
Type: Instructor Led
Target Audience: Employees who are new to working with customers or tenured employees who would like to “freshen up” on their service delivery skills.
Program Overview:
In today's service excellence environment, people skills are vital for personal and organizational success. Explore ways to interact with the customer to produce win-win situations..
Objectives: To explore how participants overcome the service challenges that some customers present. The principles of USF’s Standards of Service are used to offer advice on how to better serve our customer.
Agenda:
Learn USF’s Standards of Service
Define what service excellence means to your area
Learn what the people you serve expect
Increase your credibility with those you serve
Manage stressful situations more effectively
Topics:
Pre-Requisite Activities: none
Instructor: Gabi Harmon/Chuck Daubner
Additional Resources: USF’s Standards of Service
Materials needed: none
