Frequently Asked Questions

Who can subscribe to use these services?
Any active student, staff, or faculty member of the USF community with a NetID and password can subscribe. If you are UMSA staff, a Medical Resident, SunDome staff, or USF tenant, email eCommerce@usf.edu. Note: Guardian and Smart911 services are only available for USF Tampa while on campus. Subscribers will be prompted every 180 days to review mobile phone information and selections.

Can I register for text messages if I am located on campus but I am not a USF student, staff, or faculty member?
Only if you are UMSA staff, a Medical Resident, SunDome staff, or eligible tenant. The text messaging service is only one of several communication and information sources utilized at USF. Emergency information is available at www.usf.edu, telephone and email messages to usf.edu accounts and from local media. Contact eCommerce@usf.edu for more information.

What if I'm interested in alerts, but I don't have a mobile phone/text messaging capabilities?
The text messaging service is only one of several communication and information sources utilized at USF. You may obtain emergency information at www.usf.edu or from local media, or receive telephone and email messages via usf.edu accounts.

What types of messages/information will I receive?
You will only receive emergency messages. Occasionally, USF may need to test our messaging network to ensure proper operation and functionality in the event of an actual emergency message broadcast.

What is the cost of this service?
The service is free; however, standard text messaging rates may apply. Check with your carrier for details on your plan.

I received a message from 67283 or 226787. What are they?
This is the source of USF's MoBull Messenger. Messages from USF Emergency Notification System are delivered via our partner, Rave Mobile Safety, from the shortcode 67283 or 226787.

How do I unsubscribe from these services?
Although we do not recommend unsubscribing from this service, you can opt-out by logging into NetID Account Services using your NetID and selecting Opt-Out.

What if my mobile phone number changes?
You simply log into NetID Account Services using your NetID and update your account.

I am a parent. Can I register for the text messaging service?
Not at this time. Only active students, faculty, staff, and eligible campus tenants in the USF community can participate. The text messaging service is only one of several communication and information sources utilized at USF. Emergency information is available at www.usf.edu, telephone and .email messages to usf.edu accounts and from local media.

What happens if I transfer or leave the University of South Florida?
Prior to leaving, you can opt-out by logging into NetID Account Services using your NetID and selecting Opt-Out.

Will my sign-up information be shared with third parties?
No. Neither the University nor partners will share any mobile phone information at any time with a third party.

Who do I contact for help?
Email: help@usf.edu
UMSA staff, a Medical Resident, SunDome staff, or USF tenant?
email eCommerce@usf.edu

USF Information Technology and RAVE Mobile Safety

 

INSTRUCTIONS

 


MoBull Messenger
TO SIGN UP/UPDATE

1. Go to NetID Account Services web site, login using your NetID
2. Click Update Emergency Notification Settings
3. Follow instructions to opt in, provide mobile phone number and select campus locations for alerts
4. Click Submit

 


Smart 911/Guardian

Sign up for emergency texts at USF

 

Smart 911/Guardian
NOTE: You must subscribe to MoBull Messenger first before signing up for Guardian/Smart911

1. Go to RAVE Guardian Profile (login using your NetID)
2. Click REGISTER YOUR PHONE
3. Click link: "Click here to resend your code"; enter the code you receive in the space provided and CONFIRM
4. Follow instructions on screen to complete sign up and provide additional details about yourself

Statement of Support

The University of South Florida's top priority is the safety of all students, faculty, staff and visitors. An Emergency Notification System (ENS) is an essential tool for providing the USF community with important information in the case of an emergency.

If an emergency situation occurs, MoBull Messenger, part of USF's ENS, will send a text message to subscriber's mobile phone with information and/or instructions on what to do.

This service is part of the University of South Florida's overall emergency preparedness efforts. USF urges all faculty, staff and students to "Opt In" since text messaging is an important means of contacting you in the event of an emergency.

Should faculty, staff or students opt out of the program, they must realize that they will not be notified via text messaging in the event of a campus emergency and, therefore, hold the University of South Florida harmless in such an event.

By providing us with your mobile phone number, you will be automatically enrolled in USF's Emergency Notification System, MoBull Messenger. By default, you will ONLY receive text messages in the event of an actual campus emergency.

The system will not be used for routine announcements. In addition, you may also receive an occasional test message to assure the system is operational.

Also note that data, such as cell phone number, will be only used for emergency communication and not for other campus uses without your permission.

To ensure the data integrity of the Emergency Notification System, you will be asked to verify your notification settings every 6 months.

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