University of South Florida

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OASIS - myUSF

REFUND PROCESSING PROCEDURES

Student Tuition

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Payments made on credit and debit cards must be credited back to the card used unless an alternative refund method is approved by the Associate Controller on a case by case basis. This type of refund can only be processed by the Cashier’s office Manager or an assigned Supervisor. Credit/Debit card refunds are processed within 10 business days. To request a refund for payments made with a credit or debit card a “Credit Card Refund Request Form” will have to be submitted. This form can be accepted directly at the cashier’s office, via fax or mail.

Department

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Departments are responsible for the processing of their own refunds. When monthly bank reconciliations are completed and finalized if there are any unrecorded charge-backs (returns) the Credit Card reconciliation Accountant in General Accounting will contact the appropriate department for corrections. The department will be provided a form for correction which will include all documentation supporting the correction being submitted to Cashier’s office. The verification that a chargeback has been recorded is completed by the General Accounting Credit Card Accountant.

Web Account

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These refunds are processed for tuition payments by bank card made on the web. On normal work schedule they are processed once a week or as required depending on the volume of refunds. This type of refund could only be processed by the Manager or a Supervisor.

Checks and e-Checks

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These types refunds have to be process by Student Accounting if the original transaction was processed through OASIS or the Accounts Payable office if the original transaction was processed through FAST, they cannot be processed through TouchNet.

Business Checks

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A cashier supervisor will complete a form and attached supporting documents and submit to a Reporting and Tech. Serv. Representative in charge of handling refunds. This office will verify the deposits original transaction processing information and submit to Accounts Payables.