University of South Florida

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OASIS - myUSF

REFUNDS

Tuition Refund Policy

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Students are entitled to a full refund if the drop/withdrawal procedure is completed by the fifth day of the term. There is no refund of late registration and late payments fees unless a waiver has been approved. Fall and Spring term students are entitled to a 25% refund if they withdraw from all classes after the end of the drop/add period but prior to the fourth week of the term.

Refund Request Procedures

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Apart from the initial disbursement of Financial Aid funds refunds are not generated automatically. To request a refund for payments made with cash or check fill out the Refund Request Form. This form can be turned into SVC 1039 on the Tampa campus. You can also fax the form to us at 813-974-3618 or mail it to the address at the bottom of the form. Refunds will either be mailed to you as a check or sent to your checking account if you have signed up for eDeposit. Checks cannot be picked up. For credit or debit card refunds click here Credit/debit card refunds

Processing times for cash and check refunds

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Cash, money orders and certified checks:
Can be processed with no wait and usually take about 5-10 business days

Personal checks and e-checks:
There is a 10 business day waiting period from the date the check was processed by the University to make sure the check has cleared the Bank, then 5-10 business days.

Financial Aid:
Approval of the refund depends on the type of aid, date of withdrawal/drop and the amount of aid received in accordance with Financial Aid's Policy on Refunds and Repayments. For more information go to: Financial Aid refund and repayment policies

eDeposit

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The University of South Florida is now offering the electronic deposit process called eDeposit to all of our customers. Instead of mailing you a refund check, your funds are deposited directly into your checking account at your financial institution. For more information about eDeposits log onto the OASIS website, http://usfonline.admin.usf.edu/ and click the link for "Tuition, Fees and Payments" then "Subscribe to eDeposit".

Credit/debit card refunds

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Payments made on credit and debit cards must be credited back to the card used. This is done by the Cashier's Office. Credit/debit card refunds are processed within 10 business days. To request a refund for payments made with a credit or debit card fill out the Credit Card Refund Request Form. The form can be turned into SVC 1039 on the Tampa campus. You can also fax the form to 813-974-6077 or mail it to the address at the bottom of the form. Please contact the Cashier's Office if you have any questions regarding credit card refunds.

Note: USF will not process refund requests during the first two weeks of classes. If you request a refund, we will process the request within 10 business days after the end of the first week of classes.

Non-OASIS/Banner refunds

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The request for refunds of overpayments not placed on the student's OASIS/Banner account should originate in the department that owes the student the refund. Accounts Payable then processes the department's refund request and mails the refund check to the payee. Examples of payments not placed on OASIS: Application and Orientation Fees, USF Card Center charges and Parking Fines.

Stop Payment Requests

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You need to request a Stop Payment on a check for the following reasons:

• Check was never received

• The check is stale dated (over 90 days old)

• Check was lost or destroyed

Stop payments will not be processed until 15 business days from the date the check was issued to you.

All stop payment requests and requests for copies of checks must be requested in writing from the student. To request a stop payment please fill out a separate Stop Payment Request Form for each check you need cancelled.

This form can be turned into SVC 1039 on the Tampa campus. You can also fax the form to us at 813-974-3618 or mail it to the address at the bottom of the form. Once it is verified that the original check has not been cashed a new refund will either be mailed to you as a check or sent to your checking account if you have signed up for eDeposit. Checks cannot be picked up. Please make sure your mailing local address on OASIS is updated, as this is the address that checks are sent to. It can take up to 15 business days from when the stop pay is requested before a new refund is issued.